Tenants Guide

Registering: You will need to complete a registration and right to rent application before we can begin to help you. On completion we will be able to ensure that you are in the right position to proceed to rent a property as and when one becomes available.

Putting forward an offer: Once you have found a property that you would like to rent you will need to let us know so that we can advise the landlord. We will let the Landlord know what you do for a living, how many people will be living at the property, whether you have any pets/are smokers etc

Reserving the property: If the landlord accepts your offer you will need to reserve the property by paying the equivalent of one week’s rental (this sum will form part of your deposit when you move in). Please note that this deposit is non-refundable should you decide not to proceed with the tenancy and the money will be forwarded to the landlord to cover the loss of rent and marketing. However, should the landlord decide not to proceed then this money will be returned to you.

References: On receipt of the one week’s rental, an invitation from our award-winning lettings platform Goodlord will be sent. This must be completed within 48 hours of receipt - you will be asked to complete the sign up this includes proof of identity, proof of income and proof of rental payments (if applicable).

Guarantors: Should your reference come back unacceptable, we will need to (subject to your landlord’s agreement to continue) ask you to provide a guarantor.

Inventory: A professional inventory will be organised prior to you taking up occupation at the property at a cost to your landlord and upon their instruction. You will be sent this documentation and will be asked to sign to say that you are in agreement with it within 7 days of your tenancy commencement. At the termination of the tenancy an independent inventory clerk will visit the property to create a check out report.

Rent: Your first month’s rent will be payable prior to your agreed move in date, it is important that this payment is made in good time. After the initial months’ rent is paid to us, you are required to set up a standing order, which we must see proof of prior to you moving in.

Deposit: We take up to 5 weeks rental for deposit however the one week already receipted will be used against this.
Restrictions: Some rental properties have certain restrictions allocated by the landlord relating to sharers, smokers or tenants with pets. Should the Landlord be acceptable of the restrictions mentioned then the landlord may request that you take out a separate insurance to ensure that any damages at the end of the tenancy are addressed.

Ending your tenancy: You will be required to give one month’s written notice prior to or on the rental due date to terminate your tenancy. Once we have received this notice we will need to start re-marketing the property on the Landlord’s behalf. At this point the agent reserves the right to erect a To Let board and to carry out viewings giving you sufficient notice. Please note that we will not enter the property without your prior authority.
*Please note that this may be subject to change so please check with your lettings agency to ensure that you are giving the correct notice.

Summary of Charges
Reservation charge: one week’s rental
(This is not a fee – it will be taken off the balance of funds due before your tenancy commences. This fee is due on the same day as the let is agreed and is collected by Castles).

A few days before moving, the tenancy agreement will be drawn up and at this point you will be required to pay the remainder of the monies. This includes:

Advanced Rent (One month’s rent)
Security Deposit (up to 5 weeks rent)
Please note that this document is solely to be used as a guide only – charges can and may vary for each property and are subject to change. For more specific information relating to your charges please liaise with Castles Lettings.

Frequently Asked Questions

Where a property is currently tenanted we would usually be required to give the tenant 24 hours’ notice (some tenants will offer flexibility), where the property is vacant we will do everything in our power to arrange the viewing at the earliest possible opportunity.

The process from viewing to check in can take up to 7 to 14 days subject to the referencing process, where a property is vacant and tenants are able to provide references and the required paper work quickly and the referencing process is straight forward occupation can be within 7 days.

We will undertake a credit search, an employment/accountants reference, a current landlords reference (if applicable).

We ask for 3 consecutive payslips or a letter from your employer stating your income. They will also check your credit history, ask for a Landlord’s reference (if you are currently renting), have a UK bank account and be in receipt of an annual household income from 30x the monthly rental.

All may not be lost, some landlords will consider proceeding with a guarantor in place or may consider the option of the full rent for the period being paid in advance. Ultimately, the Landlord can override the referencing if he/she feels it’s appropriate.

Anyone can be your guarantor provided they can satisfy the referencing criteria as set out above. You can only have 1 guarantor per tenancy. Your guarantor will need to sign the tenancy agreement and will be legally bound by all terms contained therein.

A maximum of 5 weeks rent will be held as a dilapidations deposit during your tenancy. Castles hold all tenancy deposits within The Deposit Protection Service www.depositprotection.com

If you see a property you like, don’t delay – put forward your offer immediately. You will need to read the terms & conditions, complete, sign and return the document to Castles along with photo ID, proof of your current address, a holding deposit and the administration fee.

Some Landlords will be happy to accept pets, but will often ask for an agreement that carpets will be cleaned/fumigated at the end of the tenancy.

A tenancy can be for anything from 6 months to 3 years, but the most common type of tenancy is 12 months in length with a reciprocal break clause at or after 6 months of continuous tenure.

Your rent will include maintenance/block management fees, but tenants are responsible for the council tax and all utilities (including Wi-Fi and televisions) unless otherwise advised.

By standing order – the rent must be received by the rent due date (the anniversary of when you moved in).

It is always wise to insure your own belongings and additional contents insurance which includes accidental damage as this can help to protect your deposit.

You will be advised at the start of your tenancy whether the property will be managed by Castles or the Landlord, and the relevant contact details will be supplied.

We aim to return all deposits asap after check out – but the speed at which this money is returned is intrinsically linked to how the property is handed back at the end of the tenancy i.e the more works required (cleaning, maintenance) the longer it may take to establish final costs etc.

All permitted occupiers must have a right to rent and ID check.

Castles will contact you from 2 months before the end of your tenancy to discuss extending the term and drafting an extension agreement.

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