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Tenants Guide

  • Putting forward an offer: Once you have found a property that you would like to let you will need to let us know in order that we can advise the owner of the property. We will also need to let the Landlord know what you do for a living, how many people will be living at the property, whether you have any pets/are smokers etc

  • Reserving the property: If the offer is accepted you will need to reserve the property by paying our reference and administration feetogether with a non-refundable holding fee of £200 (this sum will form part of your deposit when you move in). Please note that your holding deposit is non-refundable should you decide not to proceed with the tenancy and the money will be forwarded to the landlord to cover inconvenience of rent and loss of marketing. However, should the landlord decide not to proceed your holding deposit will be returned to you.(this sum will form part of your deposit when you move in). 

  • References: We are in receipt of funds, all applicants will be independently assessed by our credit referencing agency. An application form is completed and processed confidentially – with the result usually back within 48 hours. The agency will look into your employment, current and previous addresses (if applicable), take a character reference and look into your credit history. Please note that if you have been issued with a county court judgment or have had any other adverse credit history within the last 3 years please let us know prior to referencing as this will automatically fail you. Once your references have come back we will notify you. Please note the reference fee is non-refundable and administration fee together with the holding deposit is non-refundable.

  • Guarantors: Should your reference come back unacceptable, we will need to (subject to your Landlord’s agreement to continue) ask you to provide a guarantor. This will be at a cost of £125 +VAT.

  • Inventory: A professional inventory will be organised prior to you taking up occupation at the property at a cost to your Landlord upon their instruction. You will be sent this documentation and will be asked to sign to say that you are in agreement with it. At the termination of the tenancy the same independent inventory clerk will visit the property to create a check out report. This is at a cost to you and will cost approx. £100 +VAT varying on the size of the property. This check out will be sent to you and your landlord for consideration prior to the release of your deposit. Please note that an inventory is a vital document which protects your deposit.

  • Rent: Your first month’s rent will be payable prior to your agreed move in date. It will be collected by debit card five days prior. After the initial months rent is paid to us, you are required to set up a standing order, which we must see proof of prior to you moving in.

  • Deposit: We take one month’s rent + £100 for deposit however your reservation fee of £200 will go towards the deposit.

  • Renewal fees: £100 +VAT will be charged for the renewal of a tenancy agreement.

  • Restrictions: Some rental properties have certain restrictions allocated by the landlord relating to sharers, smokers or tenants with pets. Should the Landlord be acceptable of the restrictions mentioned above a higher holding deposit may be taken for the property in order to protect the Landlord’s interest.

  • Ending your tenancy: You will be required to give one month’s written notice on the rental due date to terminate your tenancy. Once we have received this notice we will need to start re-marketing the property on the Landlord’s behalf. At this point the agent reserves the right to erect a To Let board and to carry out viewings giving you sufficient notice. Please note that we will not enter the property without your prior authority.

Summary of Charges

Reservation Fee/ Holding fee: £200

(This is not an extra fee – it will be taken off the balance of funds due before your tenancy commences. This fee is due on the same day as the let is agreed and is collected by Castles Property Management).

Reference/Admin fee: £200 +VAT for first tenant £100 +VAT per tenant thereafter

(Taken by Castles Property Management and is applicable for each tenant who is over the age of 18)

A few days before moving, the tenancy agreement will be drawn up and at this point you will be required to pay the remainder of the monies. This includes:

Advanced Rent (One month’s rent)

Security Deposit (One month’s rent + £100)

If your landlord has an inventory you will be required to pay for a check-out at the property which is usually under £100, this charge depends on the size of the property you let and will be clarified to you by Castles Property Management nearer the time. It is imperative that you leave the property in the same condition as you found it upon checking out. So if your Landlord had a professional clean before you moved in – you may be required to have the property professionally cleaned at the end of the tenancy. Please check with your Castles Property Management contact for clarification.

Charges to Guarantors

Reference/Admin fee: £125 +VAT per let

(Includes guarantor agreement document)


Please note that this document is solely to be used as a guide only – charges can and may vary for each property and are subject to change. For more specific information relating to your charges please liaise with Castles Property Management.