Tenants - Frequently Asked Questions

When can I view?

Where a property is currently tenanted we would usually be required to give the tenant 24 hours notice (some tenants will offer flexibility), where the property is vacant we will do everything in our power to arrange the viewing at the earliest possible opportunity.

How quickly can I move in?

The process from viewing to check in can take up to 7 to 14 days subject to the referencing process, where a property is vacant and tenants are able to provide references and the required paper work quickly and the referencing process is straight forward occupation can be within 7 days.

What references will I need?

We will undertake a credit search, an employment/accountants reference, a current Landlords reference (if applicable).

How do I know if I qualify?

You must have clear credit history, be able to provide a good Landlord’s reference (if you are currently renting), have a UK bank account and be in receipt of an annual household income from 40x the monthly rental.
What happens if I fail referencing?

All may not be lost, some landlords will consider proceeding with a guarantor in place or may consider the option of the full rent for the period being paid in advance. Ultimately, the Landlord can override the referencing if he/she feels it’s appropriate.

Who can be a guarantor?

Anyone can be your guarantor provided they can satisfy the referencing criteria as set out above. You can only have 1 guarantor per tenancy. Your guarantor will need to sign the tenancy agreement and will be legally bound by all terms contained therein.

How much deposit do I have to pay?

A maximum of 5 weeks rent will be held as a dilapidations deposit during your tenancy. Castles hold all tenancy deposits within The deposit protection Service www.depositprotection.com

How do I reserve a property?

If you see a property you like, don’t delay – put forward your offer immediately. You will need to read the terms & conditions, complete, sign and return the document to Castles along with photo ID, proof of your current address, a holding deposit and the administration fee.
Can I have pets?

Some Landlords will be happy to accept pets, but will often ask for an agreement that carpets will be cleaned/fumigated at the end of the tenancy.
How long is my tenancy?

A tenancy can be for anything from 6 months to 3 years, but the most common type of tenancy is 12 months in length with a reciprocal break clause at or after 6 months of continuous tenure.
What does my rent include?

Your rent will include maintenance/block management fees, but tenants are responsible for the council tax and all utilities unless otherwise advised.
How do I pay my rent?

By standing order – the rent must be received by the rent due date (the anniversary of when you moved in).
How do I end my tenancy?

You must give 1 months’ written notice on the rent due date, as per the terms of your tenancy agreement

How do I extend my tenancy?

Castles will contact you at least 2 months before the end of your tenancy to discuss extending the term and drafting an extension agreement. There will be a charge of £100 + VAT to do this for those properties that fall in the legal period. For all new tenancies as of June 1st 2019 there is no renewal fee..

Do I need to be insured?

It is always wise to insure your own belongings and contents insurance which includes accidental damage will protect your deposit.

What happens if I have a maintenance issue?

You will be advised at the start of your tenancy whether the property will be managed by Castles or the Landlord, and the relevant contact details will be supplied.
When do I get my deposit back?

We aim to return all deposits asap of check out – but the speed at which this money is returned is intrinsically linked to how the property is handed back at the end of the tenancy i.e the more works required (cleaning, maintenance) the longer it may take to establish final costs etc.

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