Book a Property Valuation

Residential Sales: 01793 611677 | Lettings & Property Management: 01793422833

08Dec

Local estate agent, Castles Residential Sales & Lettings is proud to announce that they have won Relocation Agent Network's prestigious 2018 Best Agent West Regional Award. The win was announced at a recent Awards Dinner, which followed the Network's National Conference and Exhibition.

 

Held at the Park Plaza Riverbank Hotel, London on Friday 23 November, the Awards Dinner was hosted by well-known comedian and TV presenter, Katherine Ryan.

 

The annual prize gives the winning Network member the title of ‘Best Agent in the West Region' and is awarded on a number of strict criteria including customer satisfaction, business innovation and a proven record of helping relocating buyers move in and out of the local area. 


Mark Noble, founder and managing director of Castles said of their win, "We are thrilled to be named as the region's best Relocation Agent Network agent. Not only does it demonstrate to our customers that we are one of the area's leading estate agents, but it rewards all of the Castles team for their outstanding commitment to quality service over the last 12 months."


Richard Tucker, Relocation Agent Network's Managing Director said, "This Relocation Agent Network accolade demonstrates Castles ability to deliver business innovation, whilst maintaining the highest standard of service. Congratulations to all the team at Castles for a thoroughly well-deserved win."


26Nov

Swindon-based Castles Residential Sales & Lettings has exchanged contracts on its 4,000th property since opening 16 years ago.

One of the longest established and best-known estate agencies on Swindon’s High Street, Castles has sold and exchanged contracts on more than 4,000 properties since opening in 2002.

 

The celebration is made extra special as the agency has been awarded a gold award for Best Sales Branch of the Year in Swindon from Britain’s biggest customer review website for the property industry, allAgents. Its directory lists agents and thousands of properties for sale and to rent, and Castles has received 437 allAgents reviews. 

Additionally, the agency has a Feefo ranking of 4.9 out of 5, from the leading online reviews platform. 

The founder and managing director of Castles, Mark Noble, has worked in estate agency for more than three decades and was there to establish the business 16 years ago.

He says: “We’re  immensely proud to help homeowners and house buyers source their perfect home in and around Swindon. And the volume of completions further demonstrates why we’re a leading estate agency in our part of the country.

“We’ve had a very busy and successful year, and we've increased staffing levels in recent months to handle the heavier workload."

Castles Residential Sales & Lettings now employs 17 members of staff in total at its Commercial Road premises, including nine members of the sales team and five working in the lettings department.

Mark Noble adds: “We work hard to offer customers convenience and flexibility, especially in being open six days a week, giving opportunities for viewing all available properties at a time that suits them. That also means more time to discuss property requirements in enough detail with the very knowledgeable team in a relaxed yet professional environment.” 

The business offers a range of property services on top of residential sales and lettings, including property management and associated services such as conveyancing and producing energy performance certificates. 

Castles has also been chosen by the Relocation Agent Network and the Guild of Property Professionals as the best independent estate agent in Swindon to represent their networks locally.


16Nov

Whether you are buying or selling, the estate agent you deal with can make a big difference. You want to make sure you are working with an estate agent that will do the best job possible for you. Below, we take a look at what you should be expecting from your estate agent.


Communication


One of the most important things you should get from your relationship with your estate agent is good communication. Your agent should be on hand to answer questions when you need them. They should be able to inform you of what is happening in the buying/selling process. You should not need to chase them relentlessly for information.


At Castles, we know that regular communication is important. Which is why we make it a priority to be available to our each of our clients. When you work with us, we will be on hand to respond to any queries and we will keep you up to date on any developments in the process.


Knowledge


You should expect your estate agent to be knowledgeable. An inexperienced agent without knowledge of the market conditions, legal procedures and buying/selling process is not going to get you the best results.


Our agents are very experienced when it comes to helping people buy and sell their homes. We are constantly keeping up to date with market trends and ensuring our knowledge of buying and selling is impeccable. With Castles, you can be sure you will be working with an estate agent who knows their stuff.


Honesty


Honesty is something we should expect from any service. Sadly, however, too many people have had to deal with dishonest estate agents. Look at your agent’s recent testimonials and you should be able to see if they are honest in how they deal with their clients.


We operate under strict honesty standards here at Castles. We will never mislead our clients or cover up important information. We aim to be an estate agent you can trust. Therefore, you can always rely on our team for an honest, upfront service when buying or selling through us.


Professionalism


Professionalism is key when dealing with an estate agent. Your agent should remain suitably professional at all times. Buying or selling a house is a serious thing. Therefore, it should be approached as such. So, while your estate agent should be welcoming and friendly, they should always retain a professional air, so that you know that you are getting a professional service at a high standard.


At Castles, we ensure all our agents are extremely professional whenever we deal with clients. Customers have commented on our remarkable professionalism and expertise when helping them to buy or sell. Maintaining a professional air is key to our excellent service.


Results


Ultimately, you should expect results from your estate agent. Proven results from past work and happy clients. Look through recent reviews to see whether past customers have been happy with their results.


For many years, Castles have been helping people successfully buy, sell and let homes all over Swindon. Our proven track record is a testament to our success. If you’d like to learn more, give us a call or drop into our offices to chat with a member of our team.


Check out some of the glowing reviews from customers on our website. We are thrilled to have been awarded 4.9 out of 5 stars by our valued clients. To read more, check out our reviews platform here


If you are looking for a reliable estate agent in Swindon, get in touch with us on 01793 611677 or by filling in our online contact form. Whether you are buying or selling, we can help you. At Castles, we go above and beyond for our clients. With a first-class, professional service and excellent after-sales support. Expect nothing less than the best from your Castles Estate Agent.

15Nov


 

 

Local estate agent Castles Residential Sales & Lettings from Swindon is delighted to announce that they have been shortlisted for the 2018 Best Agent West Region Award by Relocation Agent Network, a national network of selected estate agents.

The winner will be announced at a black tie evening Awards Dinner held at the Park Plaza Riverbank Hotel, London on Friday 23 November. The Awards Dinner, hosted by well-known comedian and television presenter Katherine Ryan, will close Relocation Agent Network’s annual National Conference and Exhibition.


The 2018 Best Agent West Region Award is an annual accolade given for consistently making the best overall contribution to the Network throughout the year. It gives nominees the opportunity to become the Network’s ‘Best Agent in the West Region’. To reach this stage of the award programme, agents must demonstrate a commitment to the Relocation Agent Network principles, namely excellent customer service and innovative business initiatives.

Mark Noble, founder and managing director of Castles Residential Sales & Lettings said, “We are delighted to be shortlisted in the Relocation Agent Network’s Best Agent Regional Award category. The nomination highlights our commitment to the Network principles, particularly delivering the very best service to our customers. This award nomination really has been a team effort over the last 12 months and I’m extremely proud of everyone at Castles.”

Richard Tucker, Relocation Agent Network’s Managing Director commented, “Our Best Agent Regional Awards recognise those agents that show true dedication to business innovations and delivering top quality service to their customers. Congratulations to Castles Residential Sales & Lettings for their well- deserved nomination.”
 


Latest News